CDS-Employment Specialist - 571773

Goodwill Industries helps people become independent through education and training leading to employment.

CDS-Employment Specialist - 571773

GENERAL RESPONSIBILITIES:

To effectively extend customer service from the Job Connection to the public through training and job placement assistance.

To encourage and promote a mutual associate/customer relationship which enhances the profitability of Goodwill Industries.

To establish positive relationships with organizations, businesses, and individuals to successfully implement Goodwill’s mission services.

To coordinate with the Career Development Services Staff to establish and implement appropriate services for the clientele of Goodwill Industries.         

SPECIFIC RESPONSIBILITIES:

1. To be responsible for all day-to-day operations of Job Connection to include: assisting a diverse population of job seekers with all employment preparation and job searching tasks as needed; interviewing to determine eligibility, barriers to employment, skills, career interests and employability; reviewing job leads; technology assistance; resume development and application completion; direct job referrals; work readiness counseling; and community resource referrals.
2. To identify barriers to employment, and to assist participants in resolving and/or mitigating barriers through various resources including agency referrals, workshops, and other training.
3. To interpret and explain regulations, rules, policies and procedures to participants.
4. To enter all necessary data into database regarding people served, services provided, and job placements in timely fashion.
5. To provide follow up services to job seekers to determine job placement information.
6. To offer monthly workshops and trainings based on job seekers needs.
7. To maintain daily, weekly and monthly reports and to transmit to supervisor in a timely fashion.
8. To maintain awareness of local job market, and employment trends, and opportunities.
9. To maintain knowledge of local resources and offerings in order to effectively assist participants with potential supportive services outside of Goodwill.
10. To act as a liaison between Goodwill Industries, community partners, and referral sources, including local and state government agencies, human service organizations, churches, non-profits, etc.
11. To cultivate relationships with employers in order to find viable job opportunities for people with barriers to employment; and, to educate employers and partners about disabilities and other barriers.
12. To maintain confidentiality of all records and files concerning the position.
13. To assist in following through with program evaluation, reporting, accountability, and communicating Career Development Services activities.
14. To achieve organizational and departmental goals in regards to people served, placed, and trained, in addition to any other objectives set forth as necessary.
15. Where applicable, to provide case management services including orientation, work readiness training, productivity monitoring/coaching, case record documentation, and job placement services to the assigned clientele.
16. To perform all other duties as may be assigned.

Education:  Associate’s Degree in field of Human Services, Education, Liberal Arts preferred; or High School Diploma and 5 years’ experience in a related field;  or a combination of related experience and education.

Work Experience:  Prior experience in Human Services, Workforce Development, Recruiting/Staffing, and/or Customer Service.

KNOWLEDGE, SKILLS & ABILITIES:

• Proficiency in Microsoft Office (Word, Excel, Publisher, PowerPoint, Outlook) and Internet.
• Excellent written and oral communication skills.
• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments in a fast-paced work environment.
• Multi-cultural sensitivity – demonstrate a sensitivity and awareness of diversities in people and cultures.
• Knowledge of community, educational and vocational resources.
• Ability to build rapport and work as a team, within the Career Development Services department, the Goodwill organization as a whole, and with outside partner agencies.
• Must have a valid South Carolina Driver’s License with limited points.
• Bilingual (English/Spanish) strongly preferred.

Physical Requirements:  Daily requirements may include climbing, balancing, reaching, talking, hearing, seeing, standing, stooping, kneeling, handling, lifting, carrying, pushing, and pulling.  May be exposed to dust and odors.  May be required to do limited work outdoors.

Safety & Security:  Responsible for following all safety, security, and money handling procedures, as directed by Goodwill policy. 

Work Hours:  8:00 AM – 5:00 PM Monday – Friday, or whatever hours are required to meet the professional requirements of the job.

Work Attire:  Casual business attire; however, professional business attire when appropriate.  Dress is to be reflective of Goodwill’s positive image in the community. Each associate is expected to present a fashionable, neat, and clean appearance at all times.

EXCELLENT BENEFITS - GOODWILL IS AN EQUAL OPPORTUNITY EMPLOYER – Minorities/Female/Disabled/Veterans